CRYSTAL MCCANN
0 East Elm Street, SLC, UT 84103
Mobile (801) 548-0000
[email protected]
OBJECTIVE:
I am seeking an exciting position with a people-oriented company to utilize ten years of customer service experience in banking as well as conflict resolution, communication, and computer skills. I am directing my career to path to cater toward the utilization of skills I am obtaining as I work my way through college.
SKILLS PROFILE:
· Ability to take calls efficiently while providing accurate information
· Fluent in MS Excel, MS Power Point and MS Word
· Detail Oriented
· Ability to Multitask
· Time Management and Organizational Skills
· Strong work ethic
EXPERIENCE:
September 2009 – Present EnerBank Murray, Utah
Contractor Support
Ÿ Notified contractors of approval, denial, prequalification, withdrawal, and any updated information via telephone, as well as assisted over 300 contracting companies with account questions regarding customers, banking information, type of work, ACH or otherwise.
Ÿ Documented contractor/customer information in bank program updater, documented and obtained information using several databases accurately and efficiently.
Ÿ Provided tracking numbers and rectified discrepancies containing outdated, or inaccurate information.
November 2007 – March 2009 Fidelity Investments, City Center Office, Utah
Financial Service Representative / Activities Coordinator / Help Desk Coordinator
Ÿ Assisted customers with their investment portfolios and updated their address, pin or E-Mail
Ÿ Studied Series 7 materials/Passed Series 7 pre-tests provided by manager with a score in high 90 percentile
Ÿ Maintained 99% attendance adherence to fidelity’s standards
Ÿ Received an award for a positive escalation obtained within the first three months of employment and created a Power Point presentation about Fidelity’s tax department and presented it to 30 people
EXPERIENCE CONTINUED:
March 2001 – November 2007 R Systems, Salt Lake City, Utah
2Modern.com / Administrative Assistant / Service Representative / Sales
Ÿ Worked as an administrative assistant for over 100 furniture designers
Ÿ Corresponded with over 100 clients each day
Ÿ Contacted clients if orders were going to be delayed /assisted customers in returning damaged items
Ÿ Processed credit memos, created purchase orders, billed sales orders, gained a vast knowledge of Netsuite.com
REFERENCES:
Professional:
Shaylyn Baldwin (801) 864-0000 Co-Worker Fidelity
Chris Engleman (313) 358-0000 Co-Worker Fidelity
Personal:
Amber Weller (801) 916-0000 Friend of 5 years
August McCann (801) 888-0000 Spouse
EDUCATION:
Salt Lake Community College – 2011- Present
Majoring in Criminal Justice and Humanities
Current – 3.6 GPA
1336 S State Street
SLC, UT 84116
Orange County High - 1996 - 2000
Graduated – 3.0 GPA
201 Selma Rd.,
Orange, VA 22960
Phone: 540-661-4300
0 East Elm Street, SLC, UT 84103
Mobile (801) 548-0000
[email protected]
OBJECTIVE:
I am seeking an exciting position with a people-oriented company to utilize ten years of customer service experience in banking as well as conflict resolution, communication, and computer skills. I am directing my career to path to cater toward the utilization of skills I am obtaining as I work my way through college.
SKILLS PROFILE:
· Ability to take calls efficiently while providing accurate information
· Fluent in MS Excel, MS Power Point and MS Word
· Detail Oriented
· Ability to Multitask
· Time Management and Organizational Skills
· Strong work ethic
EXPERIENCE:
September 2009 – Present EnerBank Murray, Utah
Contractor Support
Ÿ Notified contractors of approval, denial, prequalification, withdrawal, and any updated information via telephone, as well as assisted over 300 contracting companies with account questions regarding customers, banking information, type of work, ACH or otherwise.
Ÿ Documented contractor/customer information in bank program updater, documented and obtained information using several databases accurately and efficiently.
Ÿ Provided tracking numbers and rectified discrepancies containing outdated, or inaccurate information.
November 2007 – March 2009 Fidelity Investments, City Center Office, Utah
Financial Service Representative / Activities Coordinator / Help Desk Coordinator
Ÿ Assisted customers with their investment portfolios and updated their address, pin or E-Mail
Ÿ Studied Series 7 materials/Passed Series 7 pre-tests provided by manager with a score in high 90 percentile
Ÿ Maintained 99% attendance adherence to fidelity’s standards
Ÿ Received an award for a positive escalation obtained within the first three months of employment and created a Power Point presentation about Fidelity’s tax department and presented it to 30 people
EXPERIENCE CONTINUED:
March 2001 – November 2007 R Systems, Salt Lake City, Utah
2Modern.com / Administrative Assistant / Service Representative / Sales
Ÿ Worked as an administrative assistant for over 100 furniture designers
Ÿ Corresponded with over 100 clients each day
Ÿ Contacted clients if orders were going to be delayed /assisted customers in returning damaged items
Ÿ Processed credit memos, created purchase orders, billed sales orders, gained a vast knowledge of Netsuite.com
REFERENCES:
Professional:
Shaylyn Baldwin (801) 864-0000 Co-Worker Fidelity
Chris Engleman (313) 358-0000 Co-Worker Fidelity
Personal:
Amber Weller (801) 916-0000 Friend of 5 years
August McCann (801) 888-0000 Spouse
EDUCATION:
Salt Lake Community College – 2011- Present
Majoring in Criminal Justice and Humanities
Current – 3.6 GPA
1336 S State Street
SLC, UT 84116
Orange County High - 1996 - 2000
Graduated – 3.0 GPA
201 Selma Rd.,
Orange, VA 22960
Phone: 540-661-4300